We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them.
WHAT INFORMATION WE COLLECT
At Shaun Leane we collect personal information about you in order to provide you with the best service and a personalised experience.
We gather this information about you when you engage with us and use our Services, including, but not limited to, when you purchase products using our sites, register or complete forms on our sites, submit user-generated reviews, and interact in any social media functions or digital marketing.
The Information that we collect from you includes, but is not limited to:
- Personal information such as your name, date of birth and gender;
- Contact information such as email address, postal address and telephone number;
- Financial information such as credit / debit card numbers;
- Your marketing preferences, including any consents you have given us by subscribing to our newsletter or setting up an online account.
If you contact us by telephone, email or live chat we may keep a record of that correspondence.
We also collect some information automatically including, but not limited to:
- Information related to the browser, device or operating system you use to access our Services;
- Your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased.
HOW WE USE THIS INFORMATION
We process your personal data, including but not limited to the following purposes:
- To personalise our products and services for you;
- To process and fulfil your order and to provide products & services you have requested;
- To provide customer service care;
- Sending you information about changes to our terms or policies;
- Verifying your identity;
- To prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law.
- To provide you with the product or service that you have signed up for
- To amend the website features we show you, if required, by using your IP address. This includes Live Chat.
- To process payments
- To develop new way to meet the needs of our customers and supporters
- To keep in touch with you about our products and services
From time to time we will send out communications about our work, our products and services, events and other related information. This is ‘marketing’.
We normally send out our marketing communications by email. We will only send these where you have agreed to receiving them.
It is your right to opt out from your information being used for direct marketing. To opt out of receiving marketing from us you can let us know by contacting us or you can click the unsubscribe link at the bottom of every email we send.
The most effective way to opt out of receiving marketing or research is by clicking the unsubscribe link at the bottom of each message, as this is actioned instantly. When you use another method to opt out of receiving marketing, this may take a little longer to action, although we aim to honour all opt-out requests as soon as we receive them.
If you decide to opt out of receiving marketing emails you will still receive service communications about your product or service e.g. changes to Terms and Conditions.
We do not share your data with any other third party for them to market to you.
Where you give us your consent, we will use your personal data:
- For direct marketing, to send you newsletters and other promotional material about our Services and to use technologies to check if these have been received and opened to help make our communications relevant to you;
- To place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalise content and advertising for you and to make our content function better;
On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
If you no longer wish for us to use your personal information for marketing purposes you have an absolute right to opt-out at any time. You can do this by clicking on the unsubscribe link at the bottom of our emails, or by contacting us at email@example.com.
If you do not provides us with your personal information:
Where your personal information is needed either:
- to provide you with your product or service under your contract with us; or
- to meet our legal and regulatory obligations.
If you do not provide us with the personal information that we request then, it may delay or prevent us from providing you with the product or service you have requested. Where this happens it could result in us having to cancel the product or service that you have with us including any relevant sales where your personal information is required to complete that transaction.
WHO WE SHARE THIS DATA WITH
With your consent (where required), we share your personal data with trusted third parties we have engaged to perform business-related functions on our behalf. Including, but not limited to, handling payments, host services, maintain databases, deliver your order, conduct analytics.
In all cases, the third party is acting on Shaun Leane’s express instructions and in accordance with this Policy, confidentiality and levels of security.
Without your consent, we share your personal data:
- With third party platforms such as Facebook or Google to send you targeted advertisements;
- In response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request;
- If we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.
RETAINING YOUR DATA
Where we process personal data for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data in connection with performing a contract we will keep the data unless you ask for it to be removed.
Customer Relationship (if items are purchased on credit)
Where you have taken out a product or a service i.e. signed up to terms and conditions, we will retain your information all the while the product or service is active and for seven years after the end of the relationship i.e. when you request, we close your account.
CREDIT REFERENCING FOR PURCHASES USING CREDIT
Fraud Prevention & Detection
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services such as finance.
Loan / Credit Applications
Automated decision-making - Approving Credit
We use a system to decide whether to provide you as our customer with credit through a third-party provider when you apply for credit such as a loan or an overdraft. This is called credit scoring. It uses past data to assess how you’re likely to act while paying back any money that you borrow. This includes data about similar accounts that you may have had before.
Credit scoring uses data from three sources:
- Your application forms
- Credit Reference Agencies
- Data we may already hold
It gives an overall assessment based on this. Banks and other lenders use this to help make responsible lending decisions that are fair and informed.
At Shaun Leane we use this information to help inform our decision on lending.
Credit Reference Agencies (CRAs)
We carry out credit and identity checks when you apply for credit for any purchases for a product for you. We may use Credit Reference Agencies (CRAs) to help us with this
If you use our services, from time to time we may also search information that the Agencies have, to help us, manage those accounts.
We will share your personal information with CRAs, and they will give us information about you. The data we exchange can include:
- Name, address, date of birth
- Credit application
- Details of any shared credit
- Financial situation and history
- Public information, from sources such as the electoral register and Companies House.
We will use this data to:
- Assess whether you or your organisation is able to afford to make repayments
- Make sure what you’ve told us is true and correct
- Help detect and prevent financial crime
- Manage accounts with us
- Trace and recover debts.
We will go on sharing your personal information with CRAs for as long as you are a customer. This will include details about your settled accounts and any debts not fully repaid on time. It will also include details of funds going into the account and the account balance.
If you borrow, it will include details of your repayments and whether you repay in full and on time. The CRAs may give this information to other organisations that want to check credit status. We will also tell the CRAs when you settle your accounts with us.
When we ask CRAs about you, they will note it on your credit file. This is called a credit search. Other lenders may see this, and we may see credit searches from other lenders.
You can find more about CRAs on their websites, in the Credit Reference Agency Information Notice. This includes details about:
- Who they are
- Their role as fraud prevention agencies
- The data they hold and how they use it
- How they share personal information
- How long they can keep data
- Your data protection rights.
The three main CRAs are:
The Information Commissioner’s Office also publishes advice and information for consumers in its 'Credit Explained' leaflet.
YOUR RIGHTS UNDER GDPR
Accessing the personal information, we hold about you:
You have certain rights under data protection legislation. Find out more information on what these are by visiting the Information commissioner’s Office (ICO) website.
You can request access to the personal information we hold by completing a Subject Access Request (SAR) form. You can also contact us:
By post: 18 Woodstock Street, London, W1C 2AL.
By email: firstname.lastname@example.org.
Letting us know if your personal information is incorrect
We will always endeavour to ensure that your personal data remains accurate, however if you think this information is incorrect or incomplete you have the right to have your information rectified.
To request your data be rectified, please contact us to let us know and we will take all reasonable steps to update or correct it for you.
If you want us to stop using your personal information:
Under data protection legislation you have the right to:
- Erasure (known as the right to be forgotten) – you have the right to have your personal information erased where we do not have a legal basis to process it including where we are holding it for longer than required.
- Restrict Processing – there are occasions where you can ask us to restrict or block the processing of your personal information such as where you have requested, we rectify your information, you might want us to restrict further processing whilst we verify and rectify it; and
- Object – where we are using consent or legitimate interest to process your personal information e.g. for marketing purposes or for research purposes, then you can ask us to stop this at any time.
To request any of the above, please contact us.
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data.
You have an absolute right to opt-out of direct marketing at any time. You can do this by adjusting your preferences in the preference centre in My Account or by clicking on the unsubscribe link at the bottom of our emails, or by contacting us at email@example.com.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep. We will inform you of relevant exemptions we rely upon when responding to any request you make.
If you wish to discuss the personal data we hold about you please get in contact via firstname.lastname@example.org, calling (+44) 207 493 9601 or writing to us at Shaun Leane, 18 Woodstock Street, London, W1C 2AL.
The Prevention of Fraud and Money Laundering (If they provide Credit facilities to purchase jewellery, etc)
We are required by law to check the identity of our new customers and our existing customers from time to time. This makes it more difficult for criminals to use financial systems, or to use false names and addresses, or to steal the identities of innocent people. Checking identity is an important way of fighting money laundering and other criminal activities.
To enable us to meet this obligation we will access databases including those held by credit reference agencies where appropriate and the electoral roll in order to validate your name and address. This process involves checking the details you provide against those databases to confirm your identity. If we are unable to validate your name and address details in this way, we may ask you to provide certain documents to confirm your name and address.
We take the security of your information extremely seriously. We use appropriate security arrangements to prevent the personal data that we hold from being accidentally or deliberately compromised.
We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store.
When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device.
What is a Cookie?
A cookie is a small data file that’s placed on your device when you visit a website. A session cookie expires when you end your session (i.e. you close your browser). A persistent cookie stores information so that, when you end your session, and return to the website at a later date – the cookie is still valid.
How to manage and remove cookies
If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.
The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
You may be able to configure your browser to restrict or block all cookies. However, if you disable cookies, you may find this affects your ability to use certain parts of our website. To find out more about deleting cookies, visit allaboutcookies.org.
If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase products.
HOW TO COMPLAIN
Please let us know if you are unhappy with how we have used your personal information. You can contact us by any of the means listed above
If you have a concern about our data protection practices, then you also have the right to complain to the Information Commissioner’s Office (ICO). Find out on their website how to report a concern.
HOW DO I GET IN TOUCH WITH YOU?
We hope that we can satisfy any queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at email@example.com, calling (+44) 207 493 9601 or writing to us Shaun Leane, 18 Woodstock Street, London W1C 2AL.
CHANGES TO THIS PRIVACY NOTICE
From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it.