Orders & Delivery
How long does delivery take?

UK Standard Delivery takes 3–5 working days and is free. UK Next Day Delivery is sent on a 48-hour tracked service and arrives in 1 working day. International delivery typically takes 5–7 working days.

Delivery times may vary for made-to-order or bespoke jewellery pieces.

Do you offer free shipping?

Yes. We offer free UK standard delivery and free international delivery above certain order values. Check our Delivery page for full delivery times and charges.

Can I track my order?

Once your order has been dispatched, you will receive a tracking link via email so you can monitor delivery in real time.

Do you ship internationally?

Yes, Shaun Leane ships worldwide, including the United States, Europe, and other international destinations.

Returns & Exchanges
What is your return policy?

You can return or exchange your jewellery within 30 days of purchase, provided items are unworn and in their original packaging.

Are there any items that cannot be returned?

Yes, for hygiene and personalisation reasons, the following items are non-returnable:

  • Earrings and pierced jewellery
  • Engraved or customised pieces
  • Gift cards
How do I return an item?

Contact our customer care team on info@shaunleane.com and we will guide you through the returns process. Items purchased from stockists must be returned to the original retailer.

Jewellery Materials & Craftsmanship
What materials are used in Shaun Leane jewellery?

Shaun Leane jewellery is crafted using premium materials, including:

  • Sterling silver
  • Gold vermeil
  • 18ct gold and platinum (selected pieces)
  • Diamonds and precious gemstones

Each piece reflects the brand's signature blend of traditional craftsmanship and contemporary design.

Is Shaun Leane jewellery handcrafted?

Yes. Many pieces are handcrafted by expert artisans, combining classic goldsmithing techniques with modern innovation.

Are items made to order?

Some fine jewellery pieces are made to order, especially those in 18ct gold or platinum. Our private client team will contact you directly regarding timelines.

Warranty & Repairs
Do you offer a warranty?

Yes. All Shaun Leane jewellery includes a 12-month warranty covering manufacturing faults.

What does the warranty cover?

The warranty covers manufacturing defects and faulty craftsmanship. It does not cover normal wear and tear, accidental damage, or misuse.

Do you offer repairs?

Yes. Repairs within 12 months are free if covered by warranty. After 12 months, repair services are available for a fee. We also offer replating services for vermeil jewellery.

Jewellery Care & Maintenance
How should I care for my jewellery?

To keep your jewellery in perfect condition:

  • Store pieces in soft-lined boxes or pouches
  • Clean with a gold or silver polishing cloth
  • Avoid water, chemicals, perfumes, and lotions
  • Remove jewellery during exercise, swimming, or cleaning
Will my jewellery tarnish?

Sterling silver and gold vermeil may naturally tarnish over time. Regular cleaning and proper storage will help maintain its shine.

Sizing & Fit
How do I find my ring size?

We recommend using a professional jeweller or our ring sizing guide. If you're unsure, contact our team for advice before purchasing.

What if my jewellery doesn't fit?

Eligible items can be returned or exchanged within 30 days, in line with our returns policy.

Bespoke Services
Do you offer bespoke jewellery?

Yes. Shaun Leane offers a bespoke service for unique, one-of-a-kind pieces. Contact our Private Client team on bespoke@shaunleane.com to begin your design journey.

How long does a bespoke jewellery order take?

Lead times vary depending on complexity, but you will receive a timeline once your consultation is complete.

Payments & Security
What payment methods do you accept?

We accept major payment methods including:

  • Credit and debit cards
  • PayPal
  • Digital wallets

All transactions are securely processed.

Gifting Jewellery
What jewellery makes a good gift?

Timeless, versatile pieces such as earrings, pendants, and bracelets make ideal jewellery gifts. Designs that balance everyday wearability with distinctive style — such as sculptural silver or gold vermeil pieces — are especially popular for gifting.

What is the best jewellery gift for her?

Classic yet modern pieces like signature earrings, delicate necklaces, or stacking rings are considered the best jewellery gifts. Look for designs that reflect personal style while remaining easy to wear daily.

What jewellery should I gift for a special occasion?

For milestones such as birthdays, anniversaries, or weddings, consider fine jewellery crafted in 18ct gold or set with diamonds or gemstones. These pieces carry lasting emotional and material value.

Do you offer gift wrapping?

Yes, all Shaun Leane jewellery is presented in luxury packaging, making it ideal for gifting.

Can I send jewellery directly as a gift?

Yes, orders can be shipped directly to the recipient. Pricing details are not included in the package.

What if I don't know their ring size?

If you're unsure, we recommend choosing adjustable pieces such as bracelets or necklaces. Alternatively, our team can advise on approximate sizing or future resizing options.

Is jewellery a good last-minute gift?

Yes. With next-day delivery available in the UK, jewellery can be a meaningful and convenient last-minute luxury gift.

Styling Jewellery
How do I style statement jewellery?

Statement jewellery works best when paired with minimal outfits or layered with simpler pieces. Shaun Leane's sculptural designs are intended to stand out, so allow one key piece to be the focal point.

Can I layer Shaun Leane jewellery?

Yes. Layering necklaces, stacking rings, and combining bracelets allows you to create a personalised look. Mixing textures and lengths adds depth while maintaining balance.

Can I mix silver and gold jewellery?

Mixing metals is a modern styling approach. Combining sterling silver and gold vermeil pieces creates contrast and reflects contemporary jewellery styling trends.

What jewellery should I wear every day?

Lightweight, durable pieces such as simple earrings, fine chains, and minimal rings are ideal for everyday wear. These designs offer versatility while maintaining a refined aesthetic.

How do I style jewellery for formal occasions?

For evening or formal wear, opt for bold, sculptural pieces or fine jewellery with diamonds. These designs elevate your look and complement tailored or elegant outfits.

Is Shaun Leane jewellery suitable for stacking?

Yes, many designs are created to be worn alone or layered, allowing you to build a unique, evolving jewellery wardrobe.

Investment Jewellery
Is jewellery a good investment?

Fine jewellery crafted from precious metals and gemstones can hold long-term value, particularly when it combines exceptional craftsmanship with distinctive design. Designer pieces may also gain collectable appeal over time.

What makes jewellery valuable?

Key factors include material quality (such as 18ct gold or platinum), gemstones (especially diamonds), craftsmanship, design originality, and brand heritage.

Does designer jewellery hold its value?

Designer jewellery from established brands like Shaun Leane can retain or increase value due to its design significance, craftsmanship, and association with fashion history.

What is the difference between fine jewellery and fashion jewellery?

Fine jewellery is made from precious metals and gemstones, designed for longevity and value retention. Fashion jewellery typically uses less expensive materials and is more trend-focused.

How long does fine jewellery last?

With proper care, fine jewellery can last a lifetime and be passed down as heirloom pieces.

Is gold vermeil jewellery a good investment?

Gold vermeil offers the appearance of solid gold at a more accessible price point. While it is not considered an investment in the same way as solid gold, it provides excellent quality and durability for everyday luxury.

Can jewellery become an heirloom?

Yes. High-quality jewellery with timeless design and craftsmanship is often passed down through generations, gaining sentimental and historical value.

Buying Confidence
What should I buy as my first Shaun Leane piece?

A signature pair of earrings, pendant necklace or bracelet is an ideal first piece. These styles are versatile, recognisable and easy to wear every day.

How do I know which jewellery style suits me?

Choose everyday pieces if you prefer subtle jewellery, or sculptural earrings, cuffs and statement rings if you want a more distinctive look. For gifting, necklaces and bracelets are usually the safest choices.

Should I choose silver, gold vermeil or fine jewellery?

Sterling silver is timeless and versatile, gold vermeil offers a warm luxury finish, and fine jewellery in 18ct gold or platinum is best for heirloom pieces, milestone gifts and long-term wear.

What should I check before ordering a ring?

Check your ring size carefully before purchase. Measure an existing ring, use a professional jeweller, or contact customer care for sizing advice before ordering.

What should I buy if I am unsure about sizing?

Earrings, necklaces and bracelets are safer options if you are unsure of someone's size. They make elegant gifts with less risk of fit issues.

Can earrings be returned?

Earrings are usually non-returnable for hygiene reasons, so check the style, scale and finish carefully before purchase.

Can I create a matching jewellery set?

Yes. Many Shaun Leane pieces are designed to be styled together. Pair matching earrings, necklaces, bracelets or rings from the same collection for a complete look.

What pieces pair well together?

A pendant necklace pairs beautifully with matching earrings, while stacking rings and bracelets can be built over time to create a personal jewellery wardrobe.

Is it better to buy one statement piece or several everyday pieces?

A statement piece creates instant impact, while everyday pieces offer versatility. For a complete jewellery wardrobe, combine one sculptural signature design with simpler layering pieces.

What makes a luxury jewellery gift feel more special?

Choose a piece with meaning, such as a signature design, fine material or matching set. Luxury packaging and a timeless design help make the gift feel considered and memorable.

About Shaun Leane
Who is Shaun Leane?

Shaun Leane is an award-winning British jewellery designer known for sculptural, fashion-forward designs and collaborations with Alexander McQueen.

What makes Shaun Leane jewellery unique?

Shaun Leane jewellery is defined by bold, architectural design, expert craftsmanship, and a fusion of fine jewellery with contemporary fashion.

Contact & Customer Support
How can I contact Shaun Leane?

Email info@shaunleane.com. Our customer care team is available Monday to Friday, 9am–5pm, with responses typically within 24–48 hours.

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