Returns and Exchanges

We hope that you will love your Shaun Leane jewellery. However, if within 30 days of purchase you change your mind, we will be happy to offer you a refund or exchange. All items must be returned unworn, in their original packaging and returned with your details.

Unfortunately, we cannot accept returns or exchanges on earrings or pierced jewellery due to hygiene reasons. Engraved pieces are also non- returnable/non-refundable. The Shaun Leane Book can be returned but must be in its original packaging, unopened and sealed. eGift Cards cannot be exchanged or returned.

Purchases made from our concessions stores or via an independent stockist can only be returned to the original place of purchase.

Please note all gift purchases will have an extended returns date up to, Friday January 10th.  

How to Return or Exchange

We do not currently offer free returns (unless your item is faulty – click here to contact us), but we can help you to ensure your item reaches us safely by following the steps below. 

  1. When returning items back to us for a refund or an exchange please ensure you include the following details within the package. If you still have it, you can use the packing slip that came with your order.
  1. Package and address your item - ensure your items are wrapped and packaged securely with your return address on the reverse. 
  2. Purchase a return service – Royal Mail, Hermes, DPD or any other courier of your choice. Please note, the fee for these services is payable by you and is variable based on the type of service you choose. We do not refund these charges or the original delivery charge unless your item is faulty. Please ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received into our returns office. Items lost in transit will not be treated as returned.
If you are returning from outside the UK a return can be arranged on your behalf to ensure its safe carriage by contacting us here. We will inform you of the fee payable at the time of your return request as the cost may vary according to the country and quantity. Alternatively, should you opt to use your own courier you will be responsible for any international customs duties and sales taxes. Delays or losses in transit will be at your own risk.
  1. Once your order is received by us, we endeavour to process your return or exchange within 5 working days. You will be notified via email as soon as your return has been processed. Please note it can take 3-4 working days after we have processed a refund payment for it to appear on your credit card statement. If you are exchanging an item our team will be in touch to arrange this for you.

If you need any help with returning to us, don’t hesitate to contact us.